Hearing Aid Troubleshooting Videos

The links below will provide useful videos and instructions to help you troubleshoot common issues & take great care of your hearing devices.

If you do not see your hearing aids listed, or if one of the links does not work, please let us know by sending an email to support@5keys.org.

Phonak

The button below will take you to a page with videos on every issue you might run into with your Phonak hearing aids, myPhonak app, and wireless Phonak accessories.

Starkey

The button below will take you to a page with videos on every issue you might run into with your Starkey hearing aids, Thrive Hearing App, and wireless Starkey accessories.

Oticon

The button below will take you to a page with videos on every issue you might run into with your Oticon hearing aids, Oticon ON app, and wireless Oticon accessories.

Unitron

The button below will take you to a page with videos on every issue you might run into with your Phonak hearing aids, myPhonak app, and wireless Phonak accessories.

Signia

The button below will take you to a page with instructional videos about every issue you might run into with your Signia hearing aids and wireless Signia accessories.

Widex

The button below will take you to a page with videos on every issue you might run into with your Widex hearing aids, smartphone app, and wireless Widex accessories.

ReSound

The buttons below will take you to pages with videos and instruction guides for every issue you might run into with your ReSound hearing aids.  (For the “Support & Care” button, be sure to choose “Support & Care” at the top of the screen.)